Technical Support Specialist
As a Technical Support, you’ll be expected to provide technical support regarding a spectrum of software used within the facility. It’s including but not limited to database management and programming end of an application.
APPLICATION SUPPORT ENGINEER DUTIES AND RESPONSIBILITIES
The role of Application Support is one of the most generalized positions in the IT world. A good Application Support needs to have at least a working knowledge of database management, different operating systems, and different programming languages.
Identifying and Evaluate Technology Solutions
The Application Support is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers.
Problem Solve and Troubleshoot
Although the Application Support is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.
Onboard New Users
This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.
Identify Potential Issues
Part of what makes a good Application Support is a foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
Work with Cross-Functional Teams
Rarely is the role of Application Support a one-person show. They work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy.
Knowledge, Skills, and Abilities:
- Bilingual (Arabic/English)
- Working knowledge of SQL Databases & basic network configuration
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application